Terms and Conditions

Last updated: 1 Jan 2019

1.1 Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://www.renewed-edge.com website (“our website”) operated by or services provided by Renewed Edge Limited (“us”, “we”, “our”, “Renewed Edge”).

1.2 Your access to and use of the services provided by or through Renewed Edge (wherever those services are performed) is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use our services or website. By accessing our website or using our services, you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access our website or services.

1.3 The Client History Form and the terms set out herein constitutes the entire agreement between Renewed Edge and the client whose details are set out in the Client History Form (the “Client”). The Client agrees to inform Renewed Edge of any changes to the details recorded in his or her Client History Form. The Client must provide us information in the Client History Form that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Services.

1.4 By signing the Client History Form, Client agrees, consents and willingly (without undue influence) to all practices done on, for or by Renewed Edge and the Client further agrees and declares that he/she has been given a copy of these Terms and have had the opportunity to ask any questions he/she may have prior to signing the Client Sheet, and that he agrees to the terms herein.

1.5 The information contained on our website is not a substitute for, and is not intended to replace, independent professional advice. Clients should consider the need to obtain any appropriate professional advice relevant to their own particular circumstances.

2. Our Services

2.1 Renewed Edge provides hypnosis, coaching services and other services (the “Services”) at the request of the Client in consideration of the fees payable by the Client (the “Fees”) in or outside the premises operated by Renewed Edge. The Client agrees that all practices done on them by Renewed Edge or on behalf of Renewed Edge are done with their full consent and at their own will.

2.2 Services provided by Renewed Edge are on an ‘as is’ basis. The Client is fully aware of the modalities to be applied in the provision of Services and has been advised that the result of Services may not match the expectation of Client and results are dependent on external factors, full participation and the degree of engagement by the Client.

2.3 Renewed Edge does not provide any medical diagnosis and does not recommend discontinuance of medically prescribed treatments. Clients should not make changes in medications without medical advice. Some clients will not be able to be hypnotized due to brain trauma or cognitive deficits. In these cases, hypnosis is contraindicated. The use of hypnosis is generally not advisable for patients with borderline personality disorder, dependent personality disorder, schizophrenia, or psychosis.  Clients who have suffered or may suffer from borderline personality disorder, dependent personality disorder, schizophrenia, or psychosis must consult their primary healthcare provider and obtain a doctor’s referral before seeking our Services.

3. Disclosure

3.1 Client attests and declares that in case of mental or psychological ailment/disorder or history of such mental or psychological ailment/disorder, he/she has checked with their medical provider that they are fit for the Services and has made full, frank, true and accurate disclosure. If, at any time, Client is found to be in breach of his/her attestation and declaration herein, Renewed Edge is entitled to terminate Services forthwith; in that event, Renewed Edge shall not be liable to Client in any ways for consequences arising from or due to Client’s breach; and Renewed Edge is entitled, at its sole discretion, to forfeit all Fees paid.

4. Fees

4.1 Fees for the Services are non-refundable and non-transferable. Any refund or transfer is subject to Renewed Edge’s sole discretion, whose decision shall be final. All cancellations by the Client must be by written notice at least 24 hours prior to scheduled Services, failing which Fees for such Services will be forfeited to Renewed Edge.

5. Data Collection

5.1 Client agrees to provide the name and contact details of a person who, in case of emergency, may be contacted; and Client agrees that his/her providing personal data of such person has already obtained that person’s consent to release personal data to Renewed Edge for the purpose of contact in case of emergency.

5.2 Renewed Edge collects personal data (i.e. information that identifies Client) (“Personal Data”) from Client for the purposes of: (a) internal administration and maintenance; (b) oral and written communication with Client, (c) sharing Personal Data with third party such as a health professional upon your request, partners or contractors; professionals on a need to know basis, (d) promotion and marketing activities; and (e) disclosure pursuant to laws, rules and regulation of Hong Kong Special Administrative Region (“HKSAR”) or in compliance with a court order. Client may seek copy of Personal Data information from Renewed Edge or to correct Personal Data by writing to Renewed Edge by email to [email protected].

6. Weather

6.1 In the event of black rain storm signal or a typhoon no.8 signal, Services will be postponed or cancelled in accordance with the laws and regulations of the Laws of the HKSAR.

7. Website Account

7.1 When you create an online account to purchase services or goods (“Account”) with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your Account or our Services.

7.2 You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

7.3 You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your Account.

8. Confidentiality

8.1 All information disclosed and discussed between Client and Renewed Edge are confidential.

8.2 Renewed Edge may not disclose such information to any third party except (a) employees of Renewed Edge, (b) a health professional where Client give his/her consent, (c) any person authorized by the written consent of the Client to receive such information, or (d) in compliance with laws, regulations or court order.

8.3 Renewed Edge may also disclose such confidential information where it is ethically and/or legally required to do so to appropriate authorities in the following circumstances: (a) if Client indicates that he/she or another person may be a danger to himself/herself or others; (b) in the case of apparent, suspected or potential child abuse or neglect; (c) if Client reports sexual abuse by a regulated health professional; (d) in compliance with court order(s) or lawful requirements under laws and regulations; and (e) if Client’s behavior or conduct is abusive, or threatens or poses to be a threat or a danger to others.

9. Disclaimer

9.1 The purpose of Services is to help Client to improve his or her current circumstance(s) and Renewed Edge’s aim is to contribute to Client’s well-being and growth. Sessions of Services involve delving deep into the root of the problems and it is not uncommon for Client to feel an increase in symptoms before Client feels better.

9.2 The Client agrees to releases, remise and forever discharge Renewed Edge, its employees, director, consultants, its property owner or anyone at renewed Edge from any obligation or liability whatsoever; and to fully indemnify Renewed Edge for all losses and damages (including legal costs) for all demands, claims proceedings made against Renewed Edge arising out of or in connection with the Services.

9.3 Renewed Edge does not warrant or represent that the information contained on our website is accurate, current or complete. Clients and users of our website should exercise their own independent skill or judgement or seek professional advice before relying on it. We do not accept any legal liability or responsibility for any injury, loss or damage incurred by the use of, or reliance on, or interpretation of, the information contained on our website.

10. Termination of Services

10.1 Renewed Edge shall have the right to terminate the provision of Services at any time. The Client may terminate the provision of Services when at any time, however all packages/session(s) previously purchased are non-refundable.

10.2 All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

10.4 We may terminate or suspend your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms..

11. Changes

11.1 Renewed Edge shall have the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide notice through our website prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

11.2 By continuing to access or use our website or Services after those revisions become effective, you agree to be bound by the revised terms.

12. Governing Law & Dispute Resolution

12.1 The Terms are personal to the parties. The provisions of the Contracts (Rights of Third Parties) Ordinance (Cap 623) do not apply. No person who is not a party to this Agreement shall have any right under the Contracts (Rights of Third Parties) Ordinance to enforce the Terms or to enjoy the benefit of such Terms.

12.2 This Agreement is governed by the laws of the HKSAR; and the parties submit to the exclusive jurisdiction of the courts of Hong Kong Special Administrative Region.

12.3 In the event of any dispute arising out of or in connection with the Services or the Terms, the parties agree that such dispute shall be submitted in the first instance to mediation through the Hong Kong Mediation Centre or such other mediator as the party may agree and conducted in accordance with the Centre Mediation Rules in effect at the time of the mediation.